One or more colors do not print, or are inaccurate. The serial number provided does not match the previously selected product. If the paper is dusty, too dry or too moist, replace it with fresh paper. This tool applies to Microsoft Windows PC’s only. Remove the orange, plastic shield from the bottom of the new print cartridge.

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Adaptive halftoning is on. See your browser’s documentation for specific instructions.

HP Color LaserJet CPni Printer Troubleshooting | HP® Customer Support

Use this setting for printing photos. Smooth provides better results for large, solid-filled print areas and enhances photographs by smoothing color gradations. Replace coolr paper with fresh, dry paper, or change the paper type to one with a matte finish or a smoother texture. To render photographs correctly when this option is selected, manage color in the program in which you are working or in the operating system.


Remove anything blocking the top vents. Select all Deselect all. General print quality issues. To do this, click LightThin or Transparency.

The Virtual Lsaerjet is currently unavailable.

See your browser’s documentation for specific instructions. Check the paper type, print quality, and color mode settings. Maximum is the most aggressive trapping setting. Correct printer driver is not selected in the software program.

HP Color LaserJet CP1514n, CP1515n, and CP1518ni Printers – Managing Color

Open the print cartridge door completely. The Printing Preferences dialog box opens. Pull the tab on the left side of the print cartridge straight up to completely remove the protective tape.

Javascript is disabled in this browser. The list of all available drivers for your product is shown above. No software or drivers are available for this product with the selected operating system. Example of the diagnostics page. Please try again shortly. Click the Device Bp folder, and then click the Print Quality page. Decrease the fuse temperature. Increase the fuse temperature setting. If you are still experiencing print quality issues, see the next solution. To laserrjet this, click Archive or Bond.


If you are experiencing the following issues, change the settings in the Print Quality area.

Any warranty support needed would be completed by the third party that sold the product. If you prefer detailed steps, go to the how to replace the print cartridges document. To do this, slide the bar to the right.

This can result in character shadows, areas of fuzzy or dark print, or toner marks. Open the Printer or the Printers and Faxes window. The Virtual Agent is currently unavailable. Identify the problem print cartridge. Operating System – Windows 7, Windows 8, Windows 8.